How Do I Get My Order?
- We courier your order to any address in South Africa.
- We’re a registered importer and exporter so we deliver to Namibia, Botswana and Swaziland etc via Courier/Freight Services, on request only.
We dispatch all orders Same day, if the following are met before 12pm:
- 1. Payment reflectsFunds reflect immediately when paying via credit card or cash deposit.
- 2. Stock and price are confirmed
or else it will fall over to the next working day (Extended processing time can be provided on request).
Courier deliveries : Monday - Friday between 9am and 5pm. No deliveries on weekends or public holidays
|Gauteng Major Area||1-2 business days*|
|All other Major Areas||2-3 business days*|
|Outlying Areas, Karoo, etc||3-5 business days* (may take longer depending on Courier’s routes.)|
|International Areas||Only available after we’ve quoted you.|
*These lead times are estimates and cannot be guaranteed. We suggest adding one extra working day to be safe. We do our best to dispatch orders as they come in, but we rely on couriers to not have any delays.
Contact our customer services team if you wish to get a more exact estimate
If your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.
Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could prolong delivery time. This is rare, but it does happen, so ‘late’ delivery is not a ground for refund or cancellation of the order when in transit (Fee’s will be a pplicable if this should be requested).
The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the delivery to ascertain which is greater; the higher weight is used to calculate the delivery fee.
How to calculate your volumetric weight
Here are 2 parcels of the exact same weight (3kg) but if different sizes:
VW = 40 x 25 x 30 / 5000 = 6 kg
The parcel will be billed on the basis of 6kg.
It is billed on the basis of the Volumetric weight since the VW (6kg) > actual weight (3kg).
VW = 32 x 25 x 15 / 5000 = 2.4 kg
The parcel will be billed on the basis of 3kg.
It is billed on the basis of the actual weight since the actual weight (3kg) > VW (2.4kg)
The delivery charge for courier delivery varies depending on where the order is going:
- Major Center Up to 7Kg Max - Economy R99.95
- Local Up to 7Kg Max - Economy R69.95
- Outlying Areas Up to 7Kg Max - Economy R249.95
- Local Up to 7Kg Max - Express R89.95
- Major Center Up to 7Kg Max - Economy R199.95
We’re a registered importer and exporter so we deliver to Namibia, Botswana and Swaziland etc via Courier/Freight Services, on request only. Request a quote for delivery by contacting us.
Custom duties may apply when your order arrives in your country. This is out of our hands and we cannot be held responsible if you need to pay these to receive your parcel.
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